Privacy Policy
Effective Date: April 24, 2025 | Last Updated: April 24, 2025
Sworn Refuge ("we," "our," or "us") is committed to protecting the privacy and confidentiality of the individuals we serve. This Privacy Policy explains how we collect, use, and safeguard information about visitors to our website (swornrefuge.com) and individuals who contact or engage with our services. By using our website or communicating with us, you agree to the terms of this Privacy Policy.
Notice Regarding Health Information (HIPAA)
Sworn Refuge provides mental health and substance use treatment services. As a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), we maintain a separate Notice of Privacy Practices that governs how we handle your Protected Health Information (PHI). That Notice describes your rights and our obligations regarding your medical and clinical information.
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This Privacy Policy applies to general website use and communications, including SMS messaging. It does not replace or modify our HIPAA Notice of Privacy Practices.
Information We Collect
We may collect the following types of information when you visit our website or contact us:
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Name, email address, and phone number (when submitted through our contact form)
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General inquiries and messages you send to us
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Basic technical data such as browser type, device type, and general location (collected automatically via standard web analytics)
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SMS opt-in status and messaging consent records
We do not collect sensitive health or clinical information through our website. All clinical information is collected and managed separately under our HIPAA-compliant practices.
How We Use Your Information
We use the information we collect to:
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Respond to inquiries and requests submitted through our contact form
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Schedule consultations or appointments
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Send SMS communications you have explicitly consented to receive
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Improve our website and communications
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Comply with applicable legal and regulatory obligations
SMS / Text Messaging
Sworn Refuge may use SMS (text messaging) to communicate with you regarding appointment confirmations, scheduling, and general support inquiries.
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Consent: By providing your phone number and opting in to receive SMS messages — whether through our website contact form, verbally, or in writing — you consent to receive text messages from Sworn Refuge. Consent is not required as a condition of receiving services.
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Message frequency: Message frequency may vary depending on your interactions with us.
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Message and data rates: Standard message and data rates may apply depending on your mobile carrier and plan.
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Opt-out: You may opt out of receiving SMS messages at any time by replying STOP to any message from us. After opting out, you will receive one final confirmation message and no further SMS communications will be sent.
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Help: For assistance, reply HELP to any message or contact us directly at (201) 679-3843 or info@swornrefuge.com.
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No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information listed in this policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
How We Share Your Information
We do not sell, rent, or trade your personal information. We do not share your information with third parties for marketing or promotional purposes. We may share information only in the following limited circumstances:
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With service providers who assist us in operating our website or communications (bound by confidentiality obligations)
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When required by law, court order, or applicable regulation
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To protect the rights, safety, or property of Sworn Refuge or others
Cookies and Website Analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve your experience. You may adjust your browser settings to refuse cookies, though this may affect certain website functionality. We do not use cookies to collect personally identifiable information without your knowledge.
Data Security
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or loss. However, no method of internet transmission or electronic storage is 100% secure. We encourage you to contact us directly for sensitive matters rather than communicating through unsecured channels.
Your Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of personal information we hold about you. To exercise these rights, please contact us using the information below. Individuals seeking rights related to their health information should refer to our HIPAA Notice of Privacy Practices.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, your information, or your SMS messaging preferences, please contact us:
Sworn Refuge
Email: info@swornrefuge.com
Phone: (973) 200-2616
Website: www.swornrefuge.com